Terms and Conditions for Man With Van Haroldhill

These Terms and Conditions set out the basis on which Man With Van Haroldhill provides moving, carrying, and related transport services to customers in the UK. By making a booking, the customer agrees to these terms, which are intended to create a clear and fair agreement for both parties. These terms apply to domestic and commercial jobs, including local removals, single-item transport, furniture moving, and other agreed van services. They should be read carefully before any booking is confirmed.

For the purposes of these terms, the words “we”, “us”, and “our” refer to the service provider operating under the name Man With Van Haroldhill. The words “you” and “your” refer to the customer, including any person acting on behalf of the customer. The agreement between us begins once a booking is accepted, whether that acceptance is made verbally, in writing, or by electronic message. Any special arrangements must be agreed in advance and may affect pricing, availability, and service conditions.

Nothing in these Terms and Conditions affects your statutory rights under UK law. If any part of these terms is found to be unlawful or unenforceable, the remaining sections will continue to apply. We reserve the right to update these terms from time to time to reflect changes in business practices, pricing structures, vehicle availability, or relevant legislation. The version in force at the time of booking will normally apply to your service unless otherwise agreed.

Booking Process

All bookings for Man With Van Haroldhill must be made by providing accurate details of the job. This includes the collection and delivery addresses, the date and preferred time, the number and type of items to be moved, access conditions, and any other information that may affect the safe completion of the work. We may also ask about stairs, lifts, parking restrictions, narrow access, fragile items, dismantling, or items requiring special handling. The customer is responsible for ensuring that all information given at the time of booking is complete and truthful.

A booking is only confirmed once we have accepted the request and, where required, received any agreed deposit or advance payment. Quotes are usually based on the information supplied by the customer and may be revised if the actual job differs materially from what was described. For example, additional items, waiting time, inaccessible entrances, or the need for extra labour may change the final cost. Reasonable adjustments to the service may be made on site where safety, legality, or practical conditions require them.

The customer must ensure that someone authorised to make decisions is available at the pickup or delivery point if needed. Where the customer is not present, they remain responsible for the instructions given in advance and for any consequences arising from those instructions. We will use reasonable care and skill in carrying out the service, but we do not guarantee exact arrival times because traffic, weather, road closures, and earlier jobs may cause delays. Any estimated time window is therefore an estimate only and not a guaranteed appointment unless expressly stated in writing.

Payments

Payment terms will be agreed at the time of booking or before the service begins. We may require a deposit, part payment, or full payment in advance depending on the size, timing, or nature of the job. Unless otherwise agreed, payment is due immediately upon completion of the service. Accepted payment methods may include bank transfer, card payment, cash, or other methods confirmed in advance. Where an invoice is issued, payment must be made within the period stated on the invoice.

All prices are quoted in pounds sterling and may be based on hourly rates, fixed fees, distance, load size, waiting time, or a combination of these factors. Unless specifically stated, prices exclude parking charges, tolls, congestion-related costs, road permits, congestion fees, specialist equipment hire, disposal charges, and any third-party costs incurred in completing the work. If such additional charges apply, they may be added to the final invoice. We will always aim to explain these charges clearly where possible.

Overtime, delays caused by access issues, incorrect booking information, or customer-requested changes may result in additional charges. If payment is not made on time, we reserve the right to charge reasonable late-payment fees and recover any associated costs permitted by law. Title to any goods transported is not transferred by us, and payment obligations remain due even if a third party arranged the booking unless we have agreed otherwise. Man With Van Haroldhill may also suspend future services where previous invoices remain unpaid.

Cancellations and Amendments

If you need to cancel or change a booking, you must notify us as soon as possible. Cancellations made with sufficient notice may not incur a charge, but the amount retained or charged will depend on the timing of the cancellation, the work already carried out, and any costs we have incurred in preparation for the booking. If a booking is cancelled shortly before the agreed time, or if we have already allocated staff, reserved a vehicle, or turned away other work, a cancellation fee may apply. Any deposit paid may be used to cover such losses where permitted.

We reserve the right to amend, postpone, or cancel a booking where it is necessary for reasons beyond our reasonable control, including vehicle breakdown, severe weather, unsafe conditions, illness, traffic disruption, or legal restrictions. If we cancel for reasons within our control, we will offer a suitable alternative date where possible or refund any prepayment for the affected service only. We will not be responsible for any indirect losses caused by a cancellation, such as loss of earnings, missed appointments, or rearranged deliveries, unless required by law.

If the customer requests changes to the job after booking confirmation, we will assess whether the revised service can be accommodated. Changes may affect pricing, timing, staffing, or vehicle size. In some cases, a new quote may be needed and the original booking may be treated as amended only once we confirm the revised terms. It is the customer’s responsibility to check that any amended instructions remain suitable for the intended move or transport.

Customer Responsibilities

The customer must ensure that all goods are ready for collection at the agreed time and that access to the premises is safe and legal. Items should be packed securely unless we have agreed to pack them as part of the service. Fragile goods, electrical items, valuables, antiques, documents, and sentimental possessions should be clearly identified in advance. The customer should also remove or secure loose parts, fluids, and any hazardous materials that must not be transported.

The customer is responsible for obtaining any permits, permissions, or building approvals needed for loading, parking, or access. If we are unable to carry out the service because access is blocked, parking is unavailable, or the customer has failed to prepare properly, waiting time or aborted-job charges may apply. We may refuse to handle any item that we believe is unsafe, illegal, inadequately packaged, or beyond the reasonable scope of the agreed service. Our staff may also decline to carry items that pose a risk of injury, contamination, or damage to the vehicle.

It is the customer’s duty to ensure that all items being moved are lawful to possess and transport. Man With Van Haroldhill does not accept responsibility for verifying ownership, provenance, or legal compliance of items supplied by the customer. The customer must also make sure that personal data, cash, keys, medicines, and confidential records are removed from goods unless specifically included in the move. Any instruction given to our team must not require us to breach the law, damage property, or endanger any person.

Liability and Damage

We will take reasonable care when handling items, loading, unloading, and transporting goods. However, liability is limited to loss or damage caused by our proven negligence or breach of duty. We are not liable for pre-existing damage, inherent defects, normal wear and tear, or damage caused by inadequate packing, unstable stacking, poor access, or the customer’s own instructions. Where the customer packs items themselves, they accept the risk associated with that packing unless our conduct directly causes the loss.

Any claim for damage or loss must be reported as soon as reasonably possible and, in any event, within a reasonable period after delivery or discovery of the issue. The customer should keep the affected items and provide photographs or other evidence if requested. We may inspect the item or arrange an assessment before deciding whether liability applies. If we accept liability, our remedy may be repair, replacement, or reimbursement up to the value of the affected item, taking into account age, condition, and any reasonable depreciation.

We do not exclude liability where doing so would be unlawful, including liability for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation. Subject to that, we shall not be responsible for business interruption, loss of profits, loss of opportunity, emotional distress, or indirect or consequential loss arising from the service. Customers are encouraged to arrange suitable insurance for items of high value, sentimental importance, or unusual fragility. Any insurance we may hold does not remove the customer’s obligation to take reasonable precautions.

Waste Regulations and Disposal

Where the service includes removal, collection, or disposal of unwanted items, both parties must comply with applicable UK waste laws and duty-of-care requirements. We only transport waste that has been lawfully described and agreed in advance. The customer must tell us what is being removed and must not hand over waste that is hazardous, contaminated, restricted, or illegal to transport without the necessary authorisation. We may decline to remove items that would place us in breach of environmental, transport, or safety regulations.

Any waste collected will be handled, transported, and disposed of in accordance with relevant legislation and any applicable local authority or licensed facility requirements. Where required, the customer may need to provide information about the origin and nature of the waste. We may issue or retain records relating to the collection and disposal process. If waste is incorrectly described, mixed with prohibited materials, or found to contain items that require specialist treatment, additional charges may apply and the waste may be returned, separated, or handled through alternative lawful channels.

The customer must not use the service to dispose of prohibited items such as chemicals, asbestos, clinical waste, pressurised containers, batteries in certain quantities, tyres, or other regulated materials unless this has been expressly agreed in writing and can be lawfully handled. The customer remains responsible for any misdescription of waste and for any costs, penalties, or claims arising from inaccurate information. Man With Van Haroldhill will not knowingly participate in unlawful disposal or fly-tipping, and any request that would require such conduct will be refused.

Service Standards, Delays, and Force Majeure

We aim to provide a professional and efficient man and van service, but our obligations are limited to exercising reasonable care and skill. We cannot be held responsible for delays or failures caused by events beyond our reasonable control, including extreme weather, traffic incidents, accidents, road closures, fire, flood, strikes, public emergencies, government action, or failure of utilities or communication systems. In such circumstances, we will make reasonable efforts to continue the job or rearrange it if possible.

If a delay occurs, we will try to keep the customer informed where practical, but communication may be affected by travel conditions or operational demands. The customer agrees that some disruption is an ordinary risk of transport work and does not automatically amount to breach of contract. If repeated delay makes performance impossible on the original date, we may propose a new date or, if necessary, cancel the affected booking. Any refund, if due, will be limited to sums paid for the service not provided.

We may also suspend or terminate a service immediately if the conduct of the customer or anyone present creates an unsafe, abusive, unlawful, or impossible working environment. Examples include threats, violence, intoxication, concealment of hazardous materials, or deliberate obstruction of the work. In such cases, any reasonable costs already incurred may still be payable. Our team’s safety and legal compliance will always take priority over completion of the job.

Governing Law and General Terms

These Terms and Conditions and any dispute or claim arising from them shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have non-exclusive jurisdiction over any dispute, although we may also seek recovery through any other lawful process where appropriate. If any dispute arises, both parties should first attempt to resolve it informally and in good faith before taking formal action.

No waiver by us of any breach or delay will be treated as a waiver of any later breach or delay. Our failure to enforce any part of these terms at any time does not mean that we have given up the right to enforce it later. The customer may not transfer or assign their rights or obligations under these terms without our written consent. We may transfer our rights and obligations where this does not materially reduce your protection under the agreement.

These terms form the entire agreement between the customer and Man With Van Haroldhill regarding the service, unless expressly varied in writing. Headings are provided for convenience only and do not affect interpretation. If there is any inconsistency between a written quote and these terms, the written quote will prevail only to the extent of that specific inconsistency. By proceeding with a booking, the customer confirms that they have read, understood, and agreed to these Terms and Conditions.