Man with Van Harold Hill Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Harold Hill provides removal and related services to private and business customers. By making a booking, accepting a quotation, or allowing work to commence, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any service.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the individual, business, or organisation requesting or receiving services from Man with Van Harold Hill.
We, us, our means Man with Van Harold Hill, the provider of man and van, removals and associated services.
Services means any removal, transport, loading, unloading, packing, furniture moving, delivery, or related work carried out by us.
Vehicle means any van or other vehicle used by us to perform the services.
Booking means a confirmed agreement for services on a particular date and time, whether made by telephone, online, or in writing.
Working Day means any day other than a Saturday, Sunday, or public holiday in England.
2. Scope of Services
We provide man and van services, local and regional removals, collection and delivery of items, and associated loading and unloading services. Our work typically involves moving domestic household goods, office items, furniture and similar property.
We reserve the right to decline any request for services that we consider unsafe, unlawful, unsuitable for the Vehicle, or beyond our practical capacity. This includes items which are excessively heavy, hazardous, illegal, perishable, or otherwise restricted under law or regulation.
Unless agreed in writing, we do not provide professional packing services, disconnection or reconnection of appliances, or specialist removal of items such as pianos, safes, or machinery.
3. Booking Process
You may request a quotation and make a booking by telephone or through our online or written enquiry channels. When requesting a quotation, you must provide accurate and complete information, including:
Full collection and delivery addresses.
Details of property access, such as floor levels, lifts, stairs, parking restrictions, and distances from the Vehicle to the premises.
An honest and realistic description of the quantity, nature and approximate weight of items to be moved.
Any special handling requirements or fragile, high-value, or bulky items.
Any date and time constraints that are material to the service.
Your booking is only confirmed once we have accepted your request, agreed the service date, time and pricing, and you have accepted these Terms and Conditions. We may, at our discretion, require a deposit or partial payment to secure the booking.
4. Estimates and Quotations
Unless clearly stated as a fixed price quotation, any price we provide is an estimate based on the information you give us. If the actual work differs from the information supplied, extra charges may apply. Additional charges may arise where:
There are additional items not disclosed at the time of booking.
Access is more difficult than stated, such as higher floors, long carrying distances, or restricted parking.
Delays occur due to keys not being available, paperwork issues, or waiting for access at either address.
Work extends beyond the expected time due to inadequate preparation, packaging, or dismantling.
Additional services are requested on the day that were not previously agreed.
We will make reasonable efforts to inform you of any change in price as soon as it becomes apparent. Where a fixed price quotation has been given in writing, we will honour that quotation unless the scope of work has materially changed due to your actions or omissions.
5. Customer Responsibilities
You are responsible for:
Ensuring adequate and lawful parking is available for the Vehicle at both collection and delivery addresses, and for any associated parking costs or fines if caused by inaccurate information or your failure to secure proper arrangements.
Obtaining any permits, permissions, or approvals required for access, parking, loading or unloading at the premises.
Ensuring that all items are properly packed, labelled and ready for transport, unless we have specifically agreed to carry out packing.
Securing or removing any loose fittings, fixtures, or other items that could be damaged during removal.
Being present, or appointing a responsible adult representative, at both the collection and delivery addresses to supervise the work and confirm that the premises have been cleared and deliveries completed.
You must not request or allow our staff to perform tasks that are unsafe, unlawful, or outside the scope of the agreed services, such as working at dangerous heights, dismantling systems they are not trained to handle, or carrying hazardous materials.
6. Payments and Charges
Payment terms will be communicated at the time of booking or quotation. Unless otherwise agreed in writing, payment is due in full upon completion of the service on the same day. We may require a deposit, particularly for larger moves, long-distance work, or bookings that fall on peak days.
We accept commonly used payment methods appropriate for local service providers. Any applicable charges or conditions for the chosen payment method will be explained before you commit.
If payment is not made when due, we reserve the right to:
Charge reasonable late payment fees and interest in accordance with applicable UK legislation.
Retain goods in our possession until full payment is received, subject to any legal requirements.
Refuse to undertake further work for you until all outstanding sums are paid.
All prices are quoted in pounds sterling and, where applicable, inclusive or exclusive of VAT as specified at the time of booking. It is your responsibility to check how VAT is treated in any quotation.
7. Cancellations and Amendments
If you need to cancel or amend your booking, you must notify us as soon as reasonably possible. Our standard policy is as follows, unless otherwise agreed in writing:
Cancellations received more than 48 hours before the scheduled start time will usually not incur a cancellation fee, and any deposit may be refundable or transferable at our discretion.
Cancellations received between 24 and 48 hours before the scheduled start time may incur a cancellation charge up to a reasonable proportion of the agreed price to cover lost time and costs.
Cancellations received less than 24 hours before the scheduled start time, or failure to be present at the agreed time and location, may be treated as a late cancellation and charged up to the full quoted price.
Where you request a change of date, time or scope of work, we will accommodate the request where reasonably possible. However, we cannot guarantee availability, and a revised price may apply. If we are unable to accommodate a change and you choose to cancel, the cancellation terms set out above will apply.
8. Access, Parking and Delays
You must ensure that we have clear and safe access to the premises and that any lifts, stairways, corridors or doorways are suitable for moving the items involved. If we encounter unforeseen access issues or delays beyond our control, we may charge for waiting time and any additional labour required.
Where parking restrictions apply, you are responsible for providing accurate information and, where necessary, arranging permits or dispensations. If a parking ticket or penalty charge is incurred because of incorrect or incomplete information you have provided or because you have not secured proper arrangements, you will be liable to reimburse us for the full amount.
9. Items Not Accepted for Transport
We do not carry certain items, including but not limited to:
Illegal or stolen goods.
Explosive, flammable or hazardous substances, including gas cylinders and fuels.
Perishable goods requiring special storage or temperature control.
Livestock, animals or pets.
Valuables such as cash, jewellery, important documents, or items of exceptional value, unless expressly agreed in writing.
Where prohibited items are found among your goods, we may refuse to transport them, and you will be responsible for any resulting delays or additional costs.
10. Liability and Limitations
We will exercise reasonable care and skill in providing our services. However, our liability is subject to the limitations set out in this section.
We will not be liable for any loss or damage arising from:
Inadequate or improper packing of items where we did not carry out the packing.
Normal wear and tear, scratching, scuffing, or minor damage inherent in the process of moving goods.
Pre-existing defects, weaknesses or damage to items or property.
Losses arising from your failure to remove or secure personal or high-value items before the move.
Events outside our reasonable control, including but not limited to traffic delays, road closures, extreme weather, accidents, or acts of third parties.
Our liability for loss or damage to goods, where we are found to be at fault, will be limited to a reasonable repair or replacement cost, taking into account age, condition and current market value. We do not provide full replacement value cover as standard. If you require additional protection, you should arrange your own insurance.
We will not be responsible for any indirect, consequential or purely economic loss, such as loss of profits, business interruption, or lost opportunities.
Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded under English law.
11. Claims and Complaints
If you believe that any loss or damage has occurred to your property as a result of our services, you must notify us as soon as reasonably practicable and, in any event, within a reasonable period after completion of the work. You should provide full details, including photographs where possible, to assist us in investigating the matter.
We will review your claim and may request further information. Where appropriate, we will offer a reasonable remedy in line with the limitations set out in these Terms and Conditions. Failure to notify us of an issue within a reasonable time may affect our ability to investigate and may reduce or extinguish any liability we might otherwise have.
12. Waste and Rubbish Regulations
We operate in accordance with relevant UK waste and environmental regulations. We are not a general waste disposal company and will only remove waste or rubbish where this has been expressly agreed as part of the service.
We will not remove or dispose of hazardous waste, chemicals, asbestos, clinical waste, or any other materials that require specialist handling or licensing. You must not ask us to transport or dispose of such items.
Where we agree to remove unwanted items or waste, we will dispose of them via lawful and appropriate channels. Additional charges may apply for disposal, particularly where items are bulky or subject to specific disposal costs.
You remain responsible for ensuring that any items presented to us for disposal are lawful to dispose of and that you have the right to authorize their removal.
13. Insurance
We maintain such insurance cover as we consider appropriate for a local man and van and removal service provider. This may include public liability insurance and cover relating to our operations. It is your responsibility to arrange any additional or specialist insurance you require for your goods or premises.
By proceeding with a booking, you acknowledge that our insurance may not provide full replacement cover for all items and that you have considered whether to obtain your own additional insurance protection.
14. Force Majeure
We will not be liable for any delay, failure, or inability to perform our services where such delay or failure is due to circumstances beyond our reasonable control. These circumstances may include, but are not limited to, severe weather, natural disasters, accidents, breakdowns, road closures, strikes, civil unrest, acts of terrorism, pandemics, or compliance with legal or regulatory requirements.
Where a force majeure event occurs, we will notify you as soon as reasonably practicable and, where possible, offer an alternative date or reasonable workaround. If the event prevents us from completing the service, any advance payments made for work not carried out may be refunded or credited, subject to any reasonable costs already incurred.
15. Privacy and Data
We collect and process personal information such as your name, address, and contact details solely for the purpose of managing bookings, providing services, handling payments, and dealing with enquiries or complaints. We will take reasonable steps to keep your data secure and will not sell your personal information to third parties.
Your data may be shared where necessary with our staff, drivers, or trusted partners directly involved in delivering the service. We may also disclose information where required to do so by law or by a valid request from an authorised authority.
16. Changes to These Terms
We may update or amend these Terms and Conditions from time to time to reflect changes in our services, in applicable laws, or in best practice. The version in force at the time of your booking will apply to your agreement with us. We recommend that you review the Terms and Conditions periodically.
17. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, are governed by and construed in accordance with the laws of England and Wales.
You and we agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising from or related to these Terms and Conditions or the services we provide.
18. General Provisions
If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision will be deemed deleted, but the remaining provisions will continue in full force and effect.
Any failure by us to insist upon strict performance of any obligation under these Terms and Conditions, or to exercise any right or remedy, will not constitute a waiver of that right or remedy and will not relieve you from complying with such obligations.
These Terms and Conditions constitute the entire agreement between you and us in relation to the services we provide, and supersede any prior discussions, correspondence, or understandings between us relating to the subject matter.
By proceeding with a booking, you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions for all services carried out by Man with Van Harold Hill.
